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Any claims for misprinted/damaged/defective items must be submitted within 1 week after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
You will be responsible for covering shipping costs to return items and shipping charges must be prepaid. Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Glamorey and product tags attached. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package. Without proof of receipt and delivery, Glamorey will not issue refunds.
Please note that original shipping fees are non-refundable and return shipping costs are the customer’s responsibility. Glamorey does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an “un-deliverable” address.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer’s specifications or clearly personalized, therefore Glamorey reserves rights to refuse returns at its sole discretion. All our products are custom printed on demand and therefore bespoke to customers’ order.
Glamorey reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
Similarly, Glamorey reserves the right to refuse service to any customer or entity, due to similar actions as noted above. Non-Glamorey items sent to us will be discarded upon receipt.
Our Customer Protection Team also handles situations in which a customer’s return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all Glamorey customers across the globe.